Frequently Asked

Where can I buy a fire feature?

All CiM Fire products are sold thru our local Dealers. Visit the Where to Buy tab on the top of the home page to find the Dealer nearest you.

What if I want a custom firepit that is not shown?

We offer the custom form that will cover most requests. However we strive to build to suit any and all design requests. If you have an idea or dream of something unique that is not covered in the custom form we want to know. Please send an email to with your request and we will contact you to discuss your options.

At CiM Fire we strive to offer a unique fire product for everyone.

Do I need to put down a deposit to have a firepit built?

Yes. A 50% deposit is required to order a custom firepit. Any in stock firepit must be purchased in full to secure its shipping.

What is the lead time for a firepit?

The in stock firepits can be shipped in 2-4 weeks. The custom order firepits have an 8-12 week lead time subject to material availabilty.

What is included in my firepit?

When you purchase a CiM gas Firepit, you recieve the firepit, a stone or concrete top, the gas insert, a burner cover and a key valve for lighting.

Do I need a professional to install my gas firepit?

Yes you will need a gas fitter to hook up your gas firepit. Prior to purchase make sure there is either a gas line installed or access to one for the firepit. All gas lines must be ran according to local code requirements. If you are unsure if your property will work contact a local gas fitting company for further details.

Which type of firepit should I buy: wood, or gas?

There are many different types of firepits. So regardless of your situation, you can’t miss a firepit that’s perfect for your space. If you have access to natural gas, that is the preferred method. However CiM offers a wood burning fire boulder option as well. There are many places where bylaws restrict wood burning firepits, so check your local bylaws prior to purchase.

Do you offer delivery?

Free delivery is not included with the purchase of a firepit. Talk with your local Dealer for all delivery details.

Do firepits use a lot of energy?

The energy usage varies on how often the unit is being used, and at what level the firepit is on. Minimal increases in gas charges have been reported from past clients.

What is the firepit made from?

Each firepit is built with an aluminum frame for a strong, light weight and rust-free structure. The frame is clad with cement board, and the stone is adhered using crack proof thinset mortar. The stone or concrete tops are custom made for each unit, and most are a one piece construction subject to material allowances.

The gas insert by Crystal Fire Plus, and key valve must be installed by a licensed gas fitter.